Hyderabad: The Registration and Stamps Depratment will launch WhatsApp service for the convenience of citizens from April 9.
The department is planning to create a full-fledged call centre within 45 days from now. As a precursor to the call centre, it is launching the WhatsApp Service. The Mobile number for this WhatsApp Service is 7093920206
Citizens can post Information required to complete the registration process; Stamp duty required to pay; Challenges they are facing in availing the services and complaints against people who creating hurdles and want to exploit etc.,
The Department’s DR or DIG concerned will respond within 24 hours (excluding public holidays). In case of requirement, the DR or DIG may call the citizen to the number from where the message is posted. The citizen if he gets proper reply/service then he may post the result; and if he doesn’t, then he may post the latest status.
The C&IG’s Officials will respond to the citizen’s post in case of requirement. There will be a log maintained in C&IG’s Office so that the progress report in addressing the grievances is analysed and better services are delivered.
Citizens have been asked to use online EC service, Market Value Assistance, Registration Charges calculator and other features provided in a comprehensive web portal of the department https://registration.telangana.gov.in. (INN)