Hyderabad: GMR Hyderabad International Airport Ltd. (GHIAL) has announced today that Montreal based Airports Council International (ACI) has awarded Hyderabad Airport as the World # 1 Airport in Airport Service Quality (ASQ) passengers survey in the 5-15 million passengers per annum (MPPA) category for the year 2017.
ACI has recognized the airport based on the passenger feedback for its consistent delivery of outstanding customer experience.
In its decade long journey, Hyderabad Airport has clinched this award for the fourth time and has always remained among the top 3 airports.
In the year 2014, the airport had the honour to be the first airport in India to be awarded the prestigious ACI-The Director General’s Roll of Excellence in Airport Service Quality for consistently earning the top five ranking in its category in the ASQ for five years in a row.
Commenting on the announcement, Srinivas Bommidala, Chairman-Airports, GMR Group, said, “This is a recognition of the collaborative work of all stakeholders at Hyderabad Airport. I applaud the efforts made by employees of GHIAL and that of entire Airport community.
As we witness robust traffic growth, we look forward to a strong collaboration and support of all airport stakeholders and partners. We are embarking on the expansion of Hyderabad Airport, which will not just provide necessary infrastructure boost to facilitate high air traffic and passenger growth, but also a delightful passenger experience with right fusion of technology and human touch.
As custodians of the national asset, we stay committed towards Nation Building by providing adequate capacity for aviation growth and adoption of latest global technologies.”
Speaking on this recognition, SGK Kishore, CEO, GHIAL, said, “We feel privileged to be ranked as No. 1 Airport in ACI ASQ survey yet again. Running in 10th year of serving our customers, this is a moment of great pride and honour which we owe to them.
This milestone reverberates the rigour and camaraderie of our stakeholders including DGCA, CISF, BCAS, AAI Immigration, Customs, Airlines, who are working towards a common goal to serve the customers. We are also thankful to Ministry of Civil Aviation for their support.
The boundless efforts put in by our partner airlines, concessionaires, housekeeping, GHIAL personnel and other support staff have played a key role in this achievement. The recognition inspires us to continually exceed the expectations while we are serving our customers.”
Further commenting on the achievement, Kishore, said, “The growth momentum of Telangana State has been instrumental in the remarkable passenger uptick at Hyderabad Airport. Growing by over 20% in the last four years, the passenger throughput at Hyderabad Airport is all set to reach 18MPPA by end of current Financial Year.
To meet this growth requirement, the airport is soon going for expansion, which would enhance its capacity over a period of time to cater to over 30 MPPA’.
While we work towards a future-ready airport, we are also sensitive towards environment and this has also been recognized by ACI with a carbon neutral (Level 3+, neutrality) certification– the feat which it has achieved twice in a row. ” (INN)